Troubleshooting Login

Steps For Troubleshooting When You’re Having Trouble Accessing Your Account


First Step: Please clear the cookies on your computer and then log in again. That usually seems to do the trick!

If you would like to learn how to clear the cookies in your browser, please follow the step-by-step instructions by Clicking Here

Second Step: If you continue to have issues, please try logging in using a different browser.

If you have done both of these things and still cannot access the download page, please send us a note to let us know what kind of computer you are using (PC or MAC), what browser you are using, what your operating system is, and who your service provider is. We will share this information with our Tech Team and invite them to help us get you access. Please contact us at

Troubleshooting Login was last modified: June 19th, 2015 by mastersbcusr

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